Abelicio Padilla

WORK HISTORY

EDUCATION

SKILLS

ABOUT ABELICIO PADILLA

As a highly accomplished Operations and Support Manager with over 15 years of experience in the IT industry, I specialize in leading high-performing teams and optimizing critical infrastructure. With a strong background in data centers, servers, networks, and applications, I have a proven ability to bridge the gap between IT departments to improve overall support and autonomous operations.My experience includes successfully building and leading teams in both remote and on-site settings, ensuring 24/7 availability and performance of critical infrastructure. I have a track record of implementing and maintaining effective operations and support systems, as well as mentoring team members to help them reach their full potential.Throughout my career, I have been instrumental in implementing key enterprise support tools for Incident Management, Monitoring, and AIOPS. My efforts have resulted in improved service delivery, reduced Mean Time to Acknowledge (MTTA), and increased efficiency and productivity.My professional experience includes working with companies like Lucid Motors, Shamrock Foods, PhoenixNAP, and Nextiva, where I have consistently demonstrated my ability to manage critical systems and applications, maintain technical system information, and identify areas for improvement.I hold an Associates of Arts degree in PC Technology/Networking from Collins College. I am committed to continuous improvement, and I am eager to connect with professionals who share a passion for excellence in the IT industry.