Abdulkader H.

Senior Customer Success Manager Emea @Partoo

Paris, FR

My focus is delivering measurable value through strategic engagement, seamless onboarding, and proactive account management. In 2024, I have maintained zero churn and achieved an NRR of 144%, reflecting strong customer retention and expansion. Seamless Onboarding & Adoption – Spearheaded the onboarding process, ensuring smooth integration and comprehensive training to maximize customer success from day one. Strategic Account Management – Managing a portfolio of key accounts, serving as the primary point of contact, and fostering strong relationships through regular touchpoints. Revenue Growth & Retention – Leading the renewal process and identifying upsell/cross-sell opportunities, driving expansion while ensuring long-term customer satisfaction. Customer Advocacy & Insights – Acting as the voice of the customer, driving product improvements, and translating customer feedback into actionable insights. Data-Driven Decision Making – Tracking and optimizing key metrics (CSAT, NPS, Health Score, Churn, ARR/NRR, CLTV) to enhance customer engagement and overall business performance. Cross-Functional Collaboration – Partnering with sales, product, and support teams to refine internal processes, align strategies, and drive company-wide customer success initiatives. Thought Leadership & Enablement – Conducting training sessions, webinars, and best-practice sharing to empower customers and maximize product adoption.I thrive at the intersection of analytics and relationships, turning customer data into actionable strategies that drive both customer satisfaction and business growth.

Lebanese American University

Bachelor of Science (BS)

The Chartered Institute for Securities & Investment (The CISI)

Certificate in Wealth & Investment Management