Paola Guzmán
Customer Success Manager @Partoo
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WORK HISTORY
Customer Success Manager @Partoo
Paris, FR
Lead customer success strategies for B2B clients, focusing on retention, engagement, and satisfaction within the SaaS environment.• Analyze client performance metrics to recommend tailored solutions that align with business goals.• Developed and implemented local SEO strategies, leading to a 40% increase in positive customer reviews.• Collaborate with cross-functional teams to ensure product adoption and continuous value delivery.
EDUCATION
Universidad de La Salle
Bachelor of Business Administration - BBA, Management and Business
Grenoble Ecole de Management
Master's degree, Marketing Management
ABOUT PAOLA GUZMÁN
Business Administrator with an MSc in Marketing Management and over 4 years of experience in customer relationship management and marketing across various industries and international environments.Im specialize in helping B2B SaaS companies grow through strategic customer success practices, local SEO, and digital marketing. With a strong mix of technical and business knowledge, I deliver results by aligning customer needs with business objectives. Key expertise:• Customer Onboarding & Success• Strategic Marketing & Analytics• Local SEO & Google My Business Management• Internal & External Communications• Project Management (Agile)• SaaS & B2B Environments My goal: To ensure long-term customer satisfaction and drive sustainable business growth through strategic thinking, collaboration, and a customer-centric mindset.
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