Abdulaziz Shire

IT Deployment Technician (Client Alberta Health Services) @Microserve

Calgary, AB, CA

Installed and deployed workstations, conducted configurations, and facilitated laptop setups.• Configured and troubleshooted a variety of printers, managing network configurations for optimal performance.• Diagnosed, upgraded, and optimized PC equipment, oversaw IT hardware deployment and retirement.• Employed Ivanti Management for efficient installation and deployment of driver packages on end-user devices.• Utilized ServiceNow to generate end-user tickets, addressing technical issues and escalating them for resolution.• Implemented streamlined cable management for future ease of identification and troubleshooting.• Installed Cisco Meraki switches, ensuring network connectivity, and addressed port activation and network issues.• Assembled Workstations on Wheels (WOW Carts), with computers and peripherals to enhance healthcare mobility.