Abdul Khaleq Amshan

Quality Specialist @dnata

Led business-wide implementation of Quality Management System (QMS) and Quality Assurance and Audit Program (QAAP) across Airport Ground Handling Services and Operations, ensuring 100% adherence with IATA ISAGO and customer airline standards.•Conducted 50+ annual audits (4+/month), resolving non-conformances via CAPA Issue Module and root-cause analysis.•Collaborated with IATA, airline customers, and airport authorities to maintain certification compliance.•Managed SOPs, manuals, and process flowcharts using Document Management Systems (DMS).