Abby Claussen
Manager, Onboarding & Solutions @On24
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WORK HISTORY
Manager, Onboarding & Solutions @On24
Responsible for the effective coordination, setup, implementation, training, and maintenance of various ON24 Products and Platforms for approximately 25 new customers per month. Duties include educating clients, solving problems, and ensuring smooth adoption of ON24 products across both short- and long-term project timelines. While working closely with sales, services, customer success, and integrations, strong project management skills are applied to consistently meet customers\' goals and expectations during onboarding. Led the implementation of Smartsheet for the ON24 Services team and assisted in the creation of onboarding playbooks, standardizing processes and improving team efficiency. Leadership of the customer onboarding program has resulted in a 32% reduction in onboarding time, enhancing client satisfaction and operational efficiency, while stalled accounts decreased by 82% through proactive communication, troubleshooting, and continuous process improvements.
EDUCATION
Northwest Missouri State University
Bachelor of Science (BS), Business Management and Marketing
ABOUT ABBY CLAUSSEN
Onboarding Manager at ON24
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