Asad Bahou
Head of Premium Services - Americas @Automation Anywhere
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WORK HISTORY
Head of Premium Services - Americas @Automation Anywhere
Accountable for the outcomes of Technical Account Management and Field Support Services for the Americas. Core KPI’s including, product adoption, retention, expansion, CLP, onboarding and NPS survey results. • Spearheaded and implemented operational and strategic guidelines for premium support offering and grew the business from infancy to a multi-million dollar business. • Established OKRs and KPIs to drive Technical Account Management ROI and achieved an incremental 20% improvement in metrics around ART, TTR, CSAT, 1BD, backlog, expansion, retention and upsell. • Executed on delivery strategy consisting of named account coverage for large enterprise, and hybrid coverage (onshore and offshore resources) for commercial customers. • Formed close partnerships with Sales, Customer Marketing, Renewals, Product Management, and Engineering which has enabled the Americas team to exceed critical performance indicators. • Documented cross functional swim-lane activities, and increased business acumen to expedite time to value and increased use case expansion.
EDUCATION
San José State University
Business Administration, Management Information Systems
National University
MBA, Organizational Leadership
Stanford University Graduate School of Business
Executive Education, Communicating Persuasively and Building Trust
SKILLS
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