Abdifatah Sidow
Customer Sales & Service Agent @Air Canada
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WORK HISTORY
Customer Sales & Service Agent @Air Canada
Toronto, ON, CA
Interact directly with customers and team members to maintain a high level of customer service. • Perform and coordinate functions related to passenger processing at counter, departure, and/or arrival. • Utilize ARDWeb (Altea Amadeus) platform to make new flight reservations and modify existing bookings • Complete documentation required to clear aircraft upon arrival and/or departure. • Assist passengers in case of misconnections/cancellations/delays. • Comply with all security requirements. • Follow direction given by Supervisor and Manager; assists in all areas as assigned. • Ability to work independently on multiple assignments. • Assisting gate operations
EDUCATION
Seneca College
Diploma, Computer Networking and Technical Support
Seneca College
Advanced Diploma, Computer Systems Technology
NPower Canada
Junior QA and Security Analyst Program
ABOUT ABDIFATAH SIDOW
Have a strong passion towards new technologies and open to learn new skills either through LinkedIn learning, in class training or at workplace. I found it very fascinating and interesting how the technology is growing and how it is affecting our daily life. Knowledge never ends. Have 4+ years experience in customer service environments, providing information and assistance to customers, management and senior leadership. And also, 4+ years of digital applications mastery and comprehension, demonstrating the ability to utilize various application to their fullest potential. A Post Secondary graduate in Computer Systems Technology and Computer Networking Technical support, confident when troubleshooting, installing and configuring computers. A very well target driven professional with exceptional verbal and written communication skills, able to successfully work independently and/or cooperatively with teammates.
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