Aaron Sands
Senior Master Technician @Tom Wood Automotive
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WORK HISTORY
Senior Master Technician @Tom Wood Automotive
Perform advanced diagnostics using specialized tools and software, including Ford IDS, to identify and resolve complex vehicle issues.Execute high-quality repairs and maintenance on engine, transmission, braking, and electrical systems, adhering to manufacturer guidelines.Provide expert guidance and support to junior technicians, offering mentorship and training on advanced diagnostic techniques and repair processes.Conduct thorough vehicle inspections, assess conditions, and recommend necessary services to ensure safety and performance.Stay up to date with the latest Ford service bulletins, training, and technical updates, ensuring the team is informed of new developments.Interface directly with customers, explaining diagnoses, repair needs, and completed work in a clear and professional manner.Manage warranty and recall repairs, ensuring compliance with Ford’s policies and proper documentation.Maintain a clean, organized work environment while adhering to all safety protocols.Collaborate with service advisors to prioritize and schedule repairs efficiently, minimizing customer downtime.Ensure the completion of all service activities is properly documented, maintaining detailed records for both customer and dealership purposes.Through my work, I contribute to a team environment where high standards are consistently met, and customer satisfaction is prioritized.
EDUCATION
Western Governors University
Information technology - M.S.
Zenva Academy
Coding modules
Eleven Fifty Academy
Web Development
ABOUT AARON SANDS
Dynamic and results-driven Service Manager with 10+ years of experience in the automotive and diesel industry, specializing in operations management, bookkeeping, and data-informed decision-making. Proven ability to lead high-performing teams, manage shop financials, streamline workflows, and implement process improvements in fast-paced, service-focused environments. Experienced in using diagnostic software, financial tools, and reporting systems to improve operational efficiency and maintain accuracy across service and accounting functions. Skilled in team leadership, budgeting, payroll, inventory control, and workflow optimization. Bringing a unique combination of frontline leadership, technical adaptability, and financial oversight, with a strong commitment to continuous improvement and innovation. Seeking to apply this blend of operational and technical skills in roles that bridge service management, IT systems, and business operations. Core Competencies: • Programming (Python, Java, SQL) • Systems & Network Administration • IT Project Management & Team Leadership • Data Analysis & Reporting (Excel, SQL) • Cybersecurity & Risk Mitigation • Workflow Optimization & Automation • Technical Troubleshooting & Support • Database Design & Management
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