Aaron H.

Help Desk Analyst @IHA

US

Provided technical support via phone, email, and in-person, ensuring swift resolution of user issues- Reset passwords and unlocked accounts efficiently, restoring access with minimal downtime- Diagnosed and resolved application crashes, including Epic, Microsoft365, and Citrix, enhancing productivity- Installed and removed applications in line with user needs and company policies- Performed security checks on disabled user accounts to uphold system security and compliance- Managed ticketing system activities: created, assigned, and escalated tickets for seamless issue tracking and resolution- Delivered exceptional customer service, consistently achieving high user satisfaction- Utilized remote support tools such as Dameware, SCCM, and RDP to troubleshoot and resolve technical issues- Repaired, maintained, and reimaged laptops/desktops to ensure system reliability and standardization- Configured network printers, mapped drives, and scan folders to streamline user access- Azure, editing customers information and setting up MFA with customers.