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Aaron Berger

Client Success Manager @Optimal Blue

Dallas-Fort Worth, TX, US
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2019 — Present

Client Success Manager @Optimal Blue

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Demonstrating customer relationship skills by ensuring proactive provision of helpful information regarding the system to customers and making suggestions on how to use the system to its full capability. • Facilitating the complete definition of Client Advisor/Product training to obtain complete understanding of the system. • Harnessing of strong communication skills by conversing with customers through phone/email/live chat addressing any questions, problems, and ongoing training. • Staying informed on new release changes and new products as well as demonstrating excellent customer service evidenced by customer feedback and performance reviews. • Ensuring forensic analysis of system impacts to other systems and processes as well as provision of recommendations on best practices and changes in technology accordingly. • Spearheading the modifications, processes and procedures to achieve greater efficiencies and to solve the most complex business process problems. • Demonstrating Multitasking ability by performing other related duties as required and training of client personnel on enhancements, new systems or procedures.

EDUCATION

2008 — 2012

Collin College

Associate of Arts and Sciences - AAS, Business Administration

2012 — 2013

Naveen Jindal School of Management, UT Dallas

Business Administration and Management, General

2015 — 2016

MyComputerCareer

Information Technology Certifications, Information Technology

SKILLS

Adobe AcrobatMaturity AssessmentsBusiness DevelopmentTraining Development AptitudeSetup All Private User Accounts and Help Maintain the Personal Email on ExchangeQuality AssuranceMaintained Network Security and the Corporate Antivirus Programs (Mcafee, NortonStrategyBuilding and Deployment Computer ImagesNetworkingProject ManagementTrained Coworkers in Ms Windows, Ms Office, and Other Hardware and Software Ad SAgile MethodologiesTeam LeadershipStrategic Sales KnowledgeTime ManagementPeripheral InstallationStrategic PlanningStrong Client RelationsAbility to Analyze Situations and Develop Solutions to Problems in a Timely MannMicrosoft OfficeMulti-Line Phone TalentConflict ResolutionWork IndependentlyMicrosoft ExcelWorking Knowledge of Computers, Printers, Laptops, and Common Windows ApplicatioLeadershipMicrosoft WordManagementResponsible and ReliableSetup and Management of Network PrintersAlmost 9 Years Customer ServiceWindows Server 2008Windows Os 2000, 2003, 2008, Xp, Vista, 7, and 8Switch and Router ConfigurationTeam BuildingSoftware Project ManagementTeam Player with Positive AttitudeMaintain and Verify Backups of All Systems (Servers, Databases, Etc.)Hardware and Software Installation and Troubleshooting

ABOUT AARON BERGER

A seasoned and hard-working client account manager with apt account and record keeping…

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