Aaquib Khan
Customer Experience Associate @Scotiabank
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WORK HISTORY
Customer Experience Associate @Scotiabank
Engaging with customers to identify their banking needs and offering tailored financial solutions- Resolving inquiries and issues, ensuring a positive customer experience, and adeptly handling challenging situations- Collaborating with sales, financial advisors, and management teams to improve customer service and satisfaction- Utilizing digital tools to guide customers in online account management, enhancing digital literacy and convenience- Recommending suitable Scotiabank products and services to meet client financial objectives, aiding in achieving sales goals- Gathering and analyzing customer feedback for service enhancements, sharing insights with management- Complying with regulatory standards and keeping up-to-date with banking policies and technology through continuous training.
EDUCATION
Delhi Public School (DPS)
High School
University Canada West
Master of Business Administration - MBA, Business Administration and Management, General
Jamia Millia Islamia
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT AAQUIB KHAN
MBA graduate and IFIC-certified finance professional working as a Customer Experience Associate at Scotiabank. Strong experience in client-facing retail banking, transaction accuracy, and regulatory compliance (KYC/AML). Trusted for reliability, professionalism, and building long-term client confidence through consistent service. Actively support digital banking solutions while maintaining strong core banking fundamentals to deliver efficient, secure, and value-driven client experiences.
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