Aanchal Rani
Quality Analyst @FIS
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WORK HISTORY
Quality Analyst @FIS
Gurugram, IN
EDUCATION
Delhi University
Bachelor of Commerce - BCom, Business/Commerce, General
IHM Rohtak
Bachelor of Applied Science - BASc, Business, Management, Marketing, and Related Support Services
ABOUT AANCHAL RANI
As an experienced Technical Support Advisor and Customer Care Executive in the airline and travel industry, I specialize in delivering exceptional customer service and technical support that enhances the overall travel experience for customers. With a proven track record of resolving complex issues, managing customer inquiries, and providing technical assistance, I thrive in high-pressure environments where customer satisfaction is the top priority.Over the years, I have honed my skills in troubleshooting, problem-solving, and communication, allowing me to effectively address a wide range of customer needs, from booking inquiries and flight changes to technical support for online platforms and mobile apps. My ability to quickly adapt to new technologies and systems has been instrumental in ensuring seamless operations and customer experiences.I am passionate about the travel industry and am committed to maintaining the highest standards of service excellence. My goal is to continue growing in a role that allows me to contribute to a dynamic team, where I can leverage my expertise to drive customer loyalty and satisfaction.Key Skills- Customer Service Excellence- Technical Support and Troubleshooting- Problem Resolution- Communication and Interpersonal Skills- Time Management and Multitasking- Airline Reservation Systems (e.g, Sabre, Amadeus)- CRM Software Proficiency- Adaptability in Fast-Paced EnvironmentsAchievements- Consistently achieved top customer satisfaction scores- Successfully resolved 95% of technical support issues on the first call- Trained and mentored new team members, improving overall team performance. Personal Passion:I am deeply interested in the latest trends in the travel industry and always seek to learn and grow within this exciting field. My dedication to delivering outstanding customer experiences is what drives me to go above and beyond in every interaction.\"
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