Aanchal Arora
Technical Support Specialist @Rogers Communications
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WORK HISTORY
Technical Support Specialist @Rogers Communications
CA
Delivered first-contact resolution for 85%+ of technical issues by troubleshooting modem configuration, remote access tools, and network connectivity.Leverage MS SQL Maestro to diagnose back-end connectivity issues, reducing escalations by 35%.Handled high-volume inbound/outbound calls and chat support using Genesys Cloud, increasing response time efficiency by 55%.Collaborated with internal teams to resolve Tier 2 escalations, contributing to a 15% reduction in average resolution time.Troubleshoot hardware and software issues, providing timely solutions and incident management for seamless customer service.
ABOUT AANCHAL ARORA
I’m an IT & Technical Support professional with hands-on experience supporting network…
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