Aakash Ruia

Key Account Manager @Crane Worldwide Logistics

Mumbai, IN

Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations• Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance• Penetrate organizational structure and develop relationship beyond main points of contact• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly• Maintain rates and assess yields monthly• Monitor account for timely payments and assist with collections on past due invoices• Set up internal reports to monitor our performance in meeting critical milestones• Immediately communicate any issues or exceptions to Operations• Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network• Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution• Manage and lead business reviews; establish a quarterly review cycle, at a minimum• Engage Sales and Operations to participate in client meetings, presentations, and business reviews• When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction• Update status of progress on business opportunities• Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities.

Children's Academy

SSC, Regular/General High School/Secondary Diploma Program

Nagindas Khandwala College

Bachelor of Commerce - BCom, Business/Commerce, General

The Bombay Suburban Grain Dealers College

HSC, College/University Preparatory and Advanced High School/Secondary Diploma Program

Michigan State University

Logistics, Materials, and Supply Chain Management