Alae al-Aabqary
Cs Expansions Quality Manager @Amazon
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WORK HISTORY
Cs Expansions Quality Manager @Amazon
Lead Quality & Operational Empowerment across EU Expansion Markets (NL, SE, PL, TR), aligning Quality, Operations, and Support teams to drive performance and Customer Excellence. Manage and develop a team of 4 QA Specialists (one of them manages a team of QA Mining Analysts), building capability, ownership, and consistent delivery across countries. Participated in the WW QA Summit, shaping the annual global strategy and contributing to long-term mechanisms and frameworks. Redefined the scope and responsibilities of EU QA teams, ensuring alignment with updated WW expectations and enabling seamless adoption of new practices. Act as EU liaison with WW QA, translating global guidelines into actionable regional standards and embedding them across networks. Led the revamp of the QA defects mechanism, increasing accuracy, visibility, and integration into operational performance frameworks. Improved Quality inputs for Weekly Business Reviews, strengthening leadership insight and decision-making. Organise and lead the annual EU QA Summit, managing agenda, content, logistics, and execution to align senior leaders and stakeholders around Quality priorities. acknowledge for bridging Operational rigorous with people development, accelerating team performance and cross-functional collaboration.
EDUCATION
Faculté des Siences Juridiques, Economiques et Sociales - Souissi - Rabat
Professional Licence, Accounting and Finance
Les Orangers High School - Rabat
Baccalaureat, Accounting Science
EST - Ecole Supérieur de Technologie - Casablanca
Bachelor of Technology (B.Tech.), International and French Accounting and Finance standards
SKILLS
ABOUT ALAE AL-AABQARY
I build systems, teams, and cultures that elevate both customer experience and human performance. For over 14 years at Amazon, I\'ve led Quality, Operations Support, and Leadership Development initiatives across multiple European markets, bridging data, processes, and people development to create sustainable impact.Today, I drive EU Quality programs for Amazon\'s Expansion countries and partner with Global Quality teams to shape mechanisms and strategies used across regions. My work includes redefining QA role scopes after global updates, revamping the defects mechanism, improving business review inputs, and leading the annual EU QA Summit end to end. Beyond Operational leadership, I\'m a long-standing facilitator for global leadership programs under the \"Leaders As Teacher\" initiative, delivering training such as Executive Presence, Career Planning, Coaching, and Leading Through Change. Developing people and helping them grow has been a constant thread in my career.I\'m particularly energised by roles that blend:• Quality & Operational Excellence• Leadership Development & Coaching• Cross-functional, cross-country delivery• Process improvement & stakeholder alignment• Driving clarity, capability, and performance at scaleFluent in Arabic, French, and English (currently learning German), with deep experience in multicultural environments, I thrive in complex organisations where Quality, strategy, and human development intersect. Focus areas: Customer Experience - Quality Management - Process Optimisation - Leadership Development - Coaching - Program Ownership - Stakeholder Engagement - Continuous Improvement - EU/WW Alignment
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