Cyril Mathias
Director - New Business Operations, Analytics & Transformation @John Hancock
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WORK HISTORY
Director - New Business Operations, Analytics & Transformation @John Hancock
Toronto, ON, CA
EDUCATION
Cornell University
Product Management Certificate, Project Management
Elder Research
Decision Analytics Professional
McMaster University
Lean Six Sigma Green Belt
University of Mumbai
Bachelor’s Degree, Psychology & Scociology
Griffith University
Masters in Hospitality Management, International Marketing
ABOUT CYRIL MATHIAS
I am a technology and product leader with more than two decades of experience helping organizations modernize their digital ecosystems, elevate data capabilities, and adopt AI responsibly and effectively. Whether initiatives involve GenAI, data platforms, or enterprise‑scale automation, my guiding principle remains the same: deliver meaningful outcomes with consistency, clarity, and accountability.My work focuses on leading product management, AI initiatives, and enterprise data programs that improve customer experience, strengthen operations, and create measurable value. I’ve delivered solutions across GenAI chatbot development, data platform modernization, data unification, automation, and digital products that support smarter decisions and more efficient processes. A core part of my leadership includes applying Agile delivery practices and scalable Agile frameworks to enhance transparency, improve velocity, and ensure teams deliver predictably.At Manulife/John Hancock, I’ve helped shape product strategy, modernize delivery models, and build high‑performing teams grounded in collaboration, openness, and continuous improvement. I focus on aligning strategy with execution, reducing delivery friction, and creating structures, tools, and governance that enable teams to perform reliably, on time and within budget.Developing people is central to how I lead. I prioritize coaching, clarity, and trust, supporting product owners and future leaders as they grow into larger roles and contribute meaningfully to organizational success. This people‑first approach has resulted in promotions, stronger engagement, and teams that think creatively and execute confidently.I work closely with data, architecture, risk, and engineering partners to bring data strategy to life and scale AI‑enabled products across life and long‑term care insurance, enterprise data platforms, and digital enablement. Recent work includes leading large, high‑impact projects, uplifting Agile delivery practices, and improving throughput, visibility, and forecasting through operating model enhancements.To strengthen my expertise in AI strategy and responsible adoption, I am completing the AI Strategy Certificate at Cornell University (March 2026), complementing my training in product management, agile delivery, analytics, and leadership.At my core, I’m driven by helping organizations turn vision into reality, simplifying complexity, elevating customer experience, and delivering solutions that create clear, measurable business value.
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