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Rahul Pathak

Operations Head @Tech Mahindra

Gurugram, HR, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2024 — Present

Operations Head @Tech Mahindra

Noida, IN

EDUCATION

1994 — 1996

Pratap Public School

Commerce, Accounts, Economics and Business Management

1996 — 1999

Dyal Singh College Karnal

B. Com, Accounts and Business Management

SKILLS

Customer Relationship Management (Crm)BpoBusiness ProcessBusiness Process ImprovementManagement Information Systems (Mis)Program ManagementOperations ManagementOutsourcingSix SigmaInvestment BankingTeam LeadershipOperational ExcellenceBusiness Process Outsourcing (Bpo)ManagementService DeliveryTelecommunicationsChange ManagementBusiness AnalysisMisEmployee EngagementInsuranceBusiness StrategyOffshoringBankingTeam ManagementProcess ManagementBusiness TransformationPerformance ManagementCrmStrategyVendor Management

ABOUT RAHUL PATHAK

A seasoned and proven business leader with a talent for building teams and strategy that propel organizational growth and success. Create effective business strategy and objective that encompass goals, opportunity, value, feasibility and risk containment. Provide leadership and strategic vision to business and teams, significantly improving performance on all levelsOver 23 years of experience in Back-office and voice operations for Banking, Insurance, Telecommunication, e-commerce, edutech and retail customer service. Held senior management positions for people, client and location management. Have worked with senior management on strategy building and execution plans on people, process and technology. Have actively worked at location level on large scale events management programs (Family & Annual day), CSR activities, Food & Transport committee. High performer looking for challenging situations to bring the best out of me.Core Competencies Include: Stakeholder Value, Leadership & Organizational Management, Organizational & Cultural Change

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