Bethany Bankovich

About Bethany Bankovich

Credentialed veterinary business professional with over 17 years of industry experience…

Experience

1. Hospital Administrator

   Neffsville Veterinary Clinic

   Jan 2018 — Present · Lancaster, PA, US

   Oversee all aspects of hospital operations, including financial management, staff supervision, client service, facility maintenance, marketing and human resources. Dedicated focus on ensuring smooth daily processes while maximizing efficiency and profitability, prioritizing high-quality animal care and client satisfaction. Financial Management: Monitoring practice revenue and expenses, including budgeting and cost control; Analyzing financial reports to identify areas for improvement. Managing accounts receivable and payable. Overseeing fee schedule and pricing structure. Staff Management: Hiring, training, and supervising all levels of veterinary staff, including veterinarians, technicians, and administrative personnel. Performance evaluations and employee development. Addressing staff concerns and maintaining positive employee relations. Client Service: Ensuring exceptional client experience through positive interactions and communication. Handling client complaints and concerns effectively. Implementing strategies to promote client retention and loyalty. Operations Management: Scheduling appointments and managing patient flow. Overseeing facility maintenance and upkeep. Implementing and maintaining quality control standards. Compliance with regulatory requirements and veterinary licensing boards. Marketing and Business Development: Developing and executing marketing plans to attract new clients. Managing practice website and online presence. Identifying new business opportunities and implementing growth strategies. Collaboration with Veterinarians: Working closely with veterinarians to ensure efficient clinical operations. Communicating practice goals and priorities to the veterinary team.

Skills

• Customer Service
• Surgery
• Marketing
• Sales
• Client Education
• Animal Work
• Powerpoint
• Customer Relations
• Pets
• Small Business
• Microsoft Word
• Word
• Veterinary
• Dogs
• Cornerstone
• Account Management
• Animal Behavior
• Strategic Planning
• Animal Nutrition
• Product Development
• Management
• Team Building
• Leadership
• Quickbooks
• Salesforce.com
• Practice Management
• Animal Welfare
• Training
• Veterinary Medicine