Zulufukar Haque

About Zulufukar Haque

Around 16+ years of IT experience in Full stack Observability, AIOps, Cloud management platforms and Automation Tools, Practice Build & Development, consulting, solution design, client relationship, project delivery planning and management. AIOps Tools Practice build, Development, Architecture, Design, Implementation and Automation • Currently associated as Enterprise solution architect in ITOM and ITSM. • Responsible for the planning, scheduling, license tracking, coordination for deployment of monitoring solutions & lead project to completion • Provide architecture level input & suggestions to improve monitoring solutions, including requirements analysis, proof-of-concept, implementation, documentation/run book and training to the team • Elevated to various leadership roles to take on complex business challenges, collaborated at C-level to assess and achieve strategic business requirements • Act as a subject matter expert in supporting, planning, implementing and integrating enterprise monitoring tools such as SolarWinds, ServiceNow, CISCO Prime, Splunk monitoring techniques, APM tools and technologies including tools configuration, standard and custom dashboard design, APIs, etc. • Azure monitor includes – On premises & cloud monitoring from Azure, Log Analytics Agent Installation, Log ingestion to Azure, configuration for logs monitoring, Application insight,SCOM migration to Azure monitor • Rich experience in Solution Architect, with proficiency in driving service & solution designing, requirement analysis, process design, preparation of SOW, solution customization, configuration and implementation • Designed and implemented NOC solutions for Cadence design system and Informatica business solution • Capable of building enterprise solutions, proposals and estimates based on extensive analytical, communication and presentation skills ServiceNow AIOPS (Discovery, CMDB, Service Mapping, Event Management, Cloud Provisioning, Predictive intelligence) Currently associated with Infosys, Bangalore as ServiceNow Practice Leader – Service now ITOM, Enterprise Tools Solutioning and Architecture & Application. Play an ServiceNow leader across AMER & canada. Handling almost 10 accounts with various ServiceNow ITOM suite ( CMDB, Discovery, Service mapping, CPG, Event management etc)

Experience

1. Principal Consultant

   Infosys

   Apr 2022 — Present · Bengaluru, IN

Education

• National Institute of Science & Technology

  Bachelor's degree, Computer Science

  2003 — 2007