Zuleyka R.

About Zuleyka R.

Enthusiastic about my work. I approach everyone and all assessments with professionalism and respect. I aspire to professionally grow, and challenge myself at exceeding goals. A hard and passionate worker, honest person, and exceptionally reliable. Born a leader always eager to first learn and if given the opportunity, lead. An advocate and empath that knows how to place herself in other people’s shoes.

Experience

1. Airport Operations Specialist Brand Ambassador

   Delta Air Lines

   Jan 2022 — Present

   Greet customers to guide and assist them with the ticketing and baggage check-in process. Use a computer to sell, print, and reissue tickets.Manage the check-in process, ensuring that customers have the proper travel documentation.Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.Several other lifting tasks will involve handling items as low as floor level and as high as waist level.Practice safety-conscious behaviors in all operational processes and procedures. As a Gate Agent I help customers with routing, trip planning, and gate boarding:Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.Operate jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors. Practices safety-conscious behaviors in all operational processes and procedures.

Education

• Vineland High School

  Diploma

  2005 — 2009

• Rowan University

  Human Resources Management/Personnel Administration

  2022 — 2025