Zulekha Zaman
Duty Manager (Casual) @Gravesham Borough Council
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WORK HISTORY
Duty Manager (Casual) @Gravesham Borough Council
Kent, GB
Responsibilities:Oversee daily operations and ensure compliance with local regulations.Manage customer inquiries and complaints, ensuring high satisfaction.Coordinate with departments to deliver community services.Supervise and train staff to enhance service delivery.Achievements:Boosted customer satisfaction by 20% through efficient complaint resolution.Reduced operational downtime by 15% with better resource allocation.Successfully managed large events, ensuring safety with zero incidents.Improved staff productivity by 25% through targeted training programs.
EDUCATION
University of Leicester
Bachelor of Arts - BA, Communication and Media Studies
ABOUT ZULEKHA ZAMAN
As an experienced Business Development Manager, I have worked with both start-ups and…
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