Zulaikha Iqbal

Junior Professional @PIB Group

Harrogate, GB

Conduct client needs: Assessments to identify and recommend appropriate insurance products.Frequent Handling of Complaints: Experienced and proficient in managing complaints, overseeing resolution processes, and identifying appropriate solutions that align with business objectives while ensuring customer satisfaction.Prioritising Information Gathering: Ensure I capture all relevant details by actively listening to the customer and asking probing questions.Evidence-Based Decision Making: Communicate decisions using clear, factual evidence to justify outcomes, ensuring outcomes are fair and reasonable.Detailed Record Keeping: Maintain comprehensive records of all communications, whether from customers or third parties, to ensure accuracy, consistency, and accountability.Transparency and Trust: Provide a clear rationale for decisions to build trust and ensure transparency with customers.Innovation: Led the innovation of a company-wide wellbeing initiative by designing and implementing a multi-faith prayer room.Development: Participated in the PIB NextGen 2024 program, where I gained insights into various leadership styles, communication strategies, and personal motivations, equipping me with the tools to pursue new opportunities within PIB Group both within the UK and beyond.

University of Leeds

International Relations, Social Sciences