Zuhi Kenney

About Zuhi Kenney

I want to acquire expertise in the field of Banking & wish to improve my over-all personality- I wish to contribute my Best towards the organization\'s success and also accomplish personal goal- Being a Banker for the last 8 years has only helped me enrich my skills, in particular, Operations; Remittances & Client Servicing - thinking from the customer\'s perspective, but never ever at the cost of the Bank- I would prefer to gloat on the fact that I have an amazing network within the bank, which has always helped in my work sphere - it is the need of the hourSpecialties: Operations - back-office processing; Remittances; Client Servicing

Experience

1. Associate Vice President

   HSBC

   Oct 2005 — Present

   Single-point contact for service issues for all PCM customers Liaison with external customers and internal operations teams for handling of issues – resolution of customer queries within agreed turn around time Grade critical and sensitive customer relationships Senior Management interaction within HSBC for efficient query resolution Till Date Extensive client interaction to assess customer’s ever-changing needs and suggest improvements to meet the requirements• Cross-selling PCM products and solutions to customers and assist in increased customer wallet share for the bank

Education

• Delhi University

  Honors, English

  1996 — 1999

Skills

• Banking