Zuheib Khan
Senior Fraud Officer at HSBC
- Role
- Senior Fraud Analyst at 汇丰
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Zuheib Khan
I have 9+ years of work experience. Currently working as an Assistant Manager (Quality & …
Experience
Senior Fraud Analyst
Apr 2022 — Present · Bengaluru, IN
Conduct in-depth fraud investigations on over 80+ customer applications per week, mitigating risks and preventing financial losses• Demonstrate adaptability by cross-training in 5+ operational queues, including FIINVS, Hunter, IDVA, FROPCL, Email Referral, and Hunter Updates, to enhance team efficiency • Train and mentor 10+ new hires, guiding them to enhance team performance• Perform quality checks on 15–20 cases for new hires during their OJT phase, ensuring compliance with company standards• Familiar with anti-money laundering (AML) processes• Have a strong understanding of the Credit Reference Agency (CRA)• Support migration initiatives by cross-training on CIFAS Calls and CIFAS Loading for seamless process integration• Manage 40–50 daily customer calls related to credit and debit card fraud, consistently achieving a 90%+ satisfaction rate
Education
UTTARAKHAND OPEN UNIVERSITY
Master’s Degree, JOURNALISM & MASS COMMUNICATION
2015
SAI INSTITUTE OF PARAMEDICAL & ALLIED SCIENCES, DEHRADUN
B.A.(Hons) MASS COMMUNICATION, Mass Communication/Media Studies
2006 — 2009
I.G.N.O.U
P.G.DIPLOMA JOURNALISM & MASS COMMUNICATION, JOURNALISM & MASS COMMUNICATION
2011
WILSONIA, MORADABAD
High School, COMMERCE
2004
WILSONIA, MORADABAD
10+2, COMMERCE
2006
Skills
- Journalism
- Video
- Television
- Corporate Relations
- Social Media
- Video Production
- New Media
- Broadcast
- Training & Placements
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