Zuheb Shaikh
Vice President Contact Center at Ketto
- Role
- Vice President Contact Center at Ketto
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Zuheb Shaikh
Experienced Associate Vice President with a demonstrated history of working in the…
Experience
Vice President Contact Center
Sep 2024 — Present · Mumbai, IN
Education
University of Mumbai
Bachelor's degree, Sociology and Anthropology
2003 — 2005
M.H. Saboo Siddik College Of Engineering
Diploma , Information Technology
Skills
- Transition Management
- P&L Forecasting
- Outsourcing
- Data Analysis
- Contact Centers
- Insurance
- Bpo
- Call Centers
- Process Excellence
- Mis
- Workforce Management
- Customer Satisfaction
- Productivity Improvement
- Customer Experience
- P&L Management
- Sla
- Offshoring
- Vendor Management
- Account Management
- Performance Management
- Service Delivery
- Technical Support
- Team Management
- People Management
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