Zuhaib S.

Service Delivery Digital Workplace & Copilot Adoption Consultant @Tata Consultancy Services

Noida, IN

TCS – Service Delivery Manager (Digital Workplace, NCR | Current) • Lead end-to-end Service Delivery operations for Fortune 500 clients, ensuring 99.9% SLA compliance and superior end-user experience. • Spearheaded Microsoft 365 and Copilot adoption strategy, driving 30% productivity gains and 20% faster decision-making across global teams. • Led change management programs for Copilot adoption, including executive communication, employee readiness workshops, and stakeholder engagement across US, Europe, and APAC. • Established adoption KPIs (user adoption rate, productivity index, satisfaction scores) to track value realization from Copilot and M365. • Partnered with CXOs and global stakeholders to design governance models, align IT operations with business goals, and achieve $4M in cost savings. • Directed teams of 120+ IT professionals, driving automation, AI integration, and incident reduction by 25%.TCS – Transition Manager (Previous Role) • Delivered large-scale IT transitions and transformations across 15+ client environments covering Cloud, Modern Workplace, and collaboration tools. • Designed and executed change management frameworks during IT transitions, ensuring smooth adoption of Microsoft 365 and workplace solutions. • Conducted training programs and leadership enablement sessions, resulting in 85% faster adoption and reduced resistance to change. • Implemented process automation and optimization, reducing handover timelines by 35%. • Acted as a trusted advisor to senior stakeholders, ensuring zero-disruption transitions and improved business continuity.Earlier Roles (Project Manager / IT Lead) • Managed end-to-end project lifecycles in IT Service Management and Workplace solutions. • Coordinated global delivery teams across India, US, and EMEA, achieving consistent on-time delivery. • Built expertise in process governance, ITIL frameworks, and service excellence.

Indian Institute of Management, Lucknow

Management Development Programme (MDP) – Executive Leadership, Executive Leadership, Change Management

St. Joseph's College, Allahabad

ISC- 12th , PCB

Sam Higginbottom University of Agriculture, Technology And Sciences (SHUATS)

Bachelor of Business Administration - BBA, International Business, Operation Management and Project Management