Zufeshan Nahar Ali

About Zufeshan Nahar Ali

Customer Success professional with 6+ years of experience managing enterprise and strategic portfolios across the U.S, driving retention, renewals, and measurable customer outcomes.At Anthology, I handle a $27M USD ARR portfolio across Florida, Tennessee, and Missouri, partnering with 14 strategic and 75 enterprise clients to align product adoption with institutional goals. I lead success planning, cadence reviews, and cross-functional collaboration to deliver consistent value and growth.Previously at PowerSchool, I managed 270 school accounts and 65 strategic clients, achieving 100% PO rate and 94% retention in Q4 2024. Known for turning customer insights into actionable improvements, I focus on building trusted relationships, optimizing onboarding and adoption, and driving long-term success.I thrive in dynamic, high-performing environments that challenge me to think strategically, collaborate cross-functionally, and deliver results. Whether it’s planning renewal strategies, analyzing customer data, or leading executive business reviews, I approach every task with a customer-first mindset.Driven by curiosity, empathy, and accountability, I aim to be a trusted advisor who bridges the gap between technology and real-world impact. Always open to connecting with professionals who share a passion for customer success, SaaS innovation, and building meaningful partnerships.

Experience

1. Customer Success Manager

   Blackboard

   Mar 2026 — Present

Education

• Dayananda Sagar Institutions

  Bachelor of Engineering - BE, Biotechnology

  2015 — 2019