Zubair N.
Quality Management Specialist @Group Bayport
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WORK HISTORY
Quality Management Specialist @Group Bayport
Gurugram, IN
EDUCATION
Manav Rachna University
Bachelor of Technology - BTech, Electrical and Electronics Engineering
ABOUT ZUBAIR N.
With a background in Electrical and Electronics Engineering, I have developed strong analytical and problem-solving skills, as well as knowledge of various electrical and electronics concepts and applications. I graduated from Manav Rachna University with a Bachelor of Technology degree in 2018, and since then I have pursued my passion for quality assurance and process improvement in different domains and industries.For over two years, I worked as a Quality Analyst at Teleperformance, a global leader in customer experience management, where I successfully applied my expertise in Quality Management and Six-Sigma to various projects and processes. I implemented quality insights, conducted refresher trainings, and submitted quality and CSAT reports on a regular basis, contributing to the enhancement of customer satisfaction and retention. I also earned multiple certifications, including the jump certification for quality issued by Teleperformance and the EF SET English Certificate, demonstrating my commitment to professional development and excellence. I am motivated by challenging and rewarding work, and I seek to contribute effectively to the progress of any organization I join.
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