Zubeir Khan

Duty Manager @Shangri-La Eros New Delhi

Delhi, IN

Supervise daily front office operations, ensuring smooth check-in/check-out processes and managing guest services Oversee a team of front desk associates, providing leadership and training and ensuring adherence to hotel policies and proceduresCoordinate guest requests and resolve complex issues promptly, ensuring guest satisfaction Monitor and manage guest feedback, addressing concerns to improve service delivery and operational efficiencyLead the night audit process, reviewing reports for accuracy, managing financial transactions, and preparing summaries for managementDevelop and implement training sessions for new hires, enhancing team skills and boosting operational performance> Manage VIP and corporate client relations, ensuring their needs are met during their stay.> Project: Streamlined guest feedback process, reducing response time for guest complaints and improving satisfaction by 15%

Institute of Hotel Management (IHM)

Bachelor's degree

Indira Gandhi National Open University

Bachelor of Science - BS