Zubair Khan
PgMP® PMP® Azure Architect CSM® PSPO II | Result-Driven Program & Delivery Manager | 20+ Yrs IT | Benefits Realization • AI Governance • Agile Expert | Open to Global Opportunities
- Role
- Service Delivery Manager at Tata Consultancy Services
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Zubair Khan
20+ years of turning complex IT visions into measurable business impact.Fresh PgMP® certified (Dec 2025) – now armed with elite program governance, benefits realization mastery, and stakeholder alignment at scale.Result-Driven Program & Delivery Leader who consistently delivers:• $3M+ programs on-time, on-budget with 100% SLA and 20%+ efficiency gains• Full benefits lifecycle execution using AI-powered predictive analytics for risk forecasting and value optimization• Leadership of 110-member global teams across agile/hybrid environments (TCS – Microsoft client)• Trusted CXO partner with proven executive stakeholder engagement and long-term relationship building• Azure Solutions Architect – hands-on with modern CI/CD (ADO/YAML).NET, Power BI, and cloud-native architecturesCertified: PgMP® | PMP® | CSM® | PSPO II | Microsoft Azure ArchitectCurrently steering mission-critical programs for Microsoft at TCS.Open to global Program Manager / Service Delivery Manager opportunities where strategic vision meets flawless execution – UAE, US, Europe, Singapore, India – anywhere the mission is big.Let’s talk scaling programs, AI in governance, or building the next unicorn delivery engine.Always one message away.#PgMP #ProgramManagement #AIDrivenDelivery #GlobalOpportunities #OpenToWork
Experience
Service Delivery Manager
Jan 2023 — Present
In my current role at TCS, I own the end-to-end strategic service and program delivery acrossmultiple global accounts, ensuring alignment with client business objectives and long-term growth strategies. I provide program lifecycle governance at a portfolio level, defining standardized methodologies and control mechanisms to ensure consistency and scalability across initiatives. I lead strategic business reviews with CXO-level stakeholders, overseeing full program management, including scope orchestration, financial governance, and risk management. My focus is on operational excellence, incident management, and embedding AI-enabled decision support into program governance.Achievements: I have successfully managed multiple concurrent programs for a Tier-1 global client (Microsoft),ensuring 100% SLA compliance and zero business disruption. I optimized service delivery processes through automation and AI-based reporting, resulting in a 25% reduction in operational overheads. Additionally, I led CAPEX and technology upgrade initiatives, achieving cost savings of 20% and implementing enterprise-scale Agile practices that increased team velocity by 30%.
Education
Dnyanshadna College
HSC
2001 — 2002
University of Mumbai
Bachelor of Science (BSc), IT
2008 — 2010
SHREERAM POLYTECHNIC
Computer Technology
2002 — 2005
Ideal High School
SSC
1990 — 2000
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