Zubair Mulla
VP @JPMorganChase
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WORK HISTORY
VP @JPMorganChase
Hyderabad, IN
Managing Identity and Access Management Teams
EDUCATION
Maharashtra College of Arts Science and Commerce 246 A Bellasis Road Byculla Mumbai 400 008
Bachelor’s Degree
SKILLS
ABOUT ZUBAIR MULLA
Managing Client Relationship.• Understanding of operational bottlenecks, troubleshooting the same to avoid further escalation.• Remote management of teams.• Started new units i.e. Change Management, Release Management, Problem Management and Network services for data centre and technology setups for banking environment.• Managed24x7 support to clients on various issues while managing global Service Desk and Security Administration.• Skilled in ensuring high-quality customer experience and elevating customer satisfaction, while adhering to SLAs & work processes.• Managing P&L of projects and ensuring operating margins are within thresholds.• Groom units to become process centric rather than be person dependent.• Formalized automation and process re-engineering for all units to drive efficiencies continuously.• Cross skilled team members to ensure operations redundancy within the team.• Identifying risks from an audit and compliance perspective and mitigating them with plans.• Ensure appropriate resource planning is done for new and current projects. Work with HR teams on open position fulfillment. • Converted Staff Augmentation engagements to managed services.
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