Zubair Dadarkar

About Zubair Dadarkar

Experienced Support Services Engineer with a demonstrated history of working in the…

Experience

1. Client Services Support Engineer

   PamTen Inc

   May 2021 — Present · NJ, US

   Client Services: Investigate and resolve client tickets for both production issues and productenhancements. Understand the reported incidents and the extent of the disruption and determine thelevel of urgency to apply to the resolution of the issue.Analyze issues and engage the right team ( Database, Deployment, UI/UX, Networking) Explore aseries of troubleshooting activities, and resolve the issue at the earliest. Product Support Activities- Manual Testing: perform activities like helping estimate the scope and size of the testing effort for eachuser story, Design and execute test cases, Verify fixes and Assessing testability- Product Demo: Working closely with the Sales team for a product demo which includes responsibilitieslike Prospect analysis, instance setup, and Product Demo- Reports and Documentation: Coordinate with business analysts to understand user requirements.Provide support in analyzing and defining specifications for enhancements in performance, and cost-effectiveness-Learning management- Developed and managed internal learning programs catering to the professional development of employees.Collaborated with cross-functional teams, including Cybersecurity and Human Resources, to curate specialized courses aligned with organizational goals.Implemented a streamlined reporting and reminder system to ensure timely course completion and skill development tracking.Designed and developed customized training courses for clients and facilitated non-profit internship programs, fostering skill enhancement and professional growth

Education

• Savitribai Phule Pune University

  Bachelor's Degree, BCA

  2009 — 2013