Zachary Toner

About Zachary Toner

At Munich Re, our team leads transformative automation initiatives and process improvements across the enterprise, enhancing customer relationship management and operational efficiency. With a focus on aligning IT strategic planning with data-driven solutions, we create innovative approaches that secure, streamline, and future-proof corporate landscapes.My background in business managerial economics and computer science allows me to merge financial insight with technical expertise, driving forward-thinking strategies. As the Global Head of Automation, I champion the power of intelligent systems, fostering a culture of continuous improvement and excellence. My work is centered on leveraging AI and automation to optimize processes, reduce costs, and enhance security while ensuring long-term growth and resilience.

Experience

1. Information Technology Relationship Manager

   Munich Re

   Sep 2024 — Present

   Serve as the primary point of contact and escalation for all IT matters, ensuring prompt resolution of customer needs. Coordinate with Service Managers and Product Owners on service levels, organizational changes, new technologies, and cost updates. Lead communication efforts for technical transitions like cloud migrations and vendor changes, managing risk discussions and business approvals. Conduct regular Service Review Meetings to maintain compliance and strengthen partnerships. Support contract implementation and drive a professional, trusted client relationship.

Education

• The University of Arizona Global Campus

  Master of Business Administration - MBA

• Delta College

  Associate's degree, Computer Science

• Saginaw Valley State University

  Bachelor's degree, Business/Managerial Economics