Zsuzsanna Albarosa
Ticketing Professional @Lufthansa
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WORK HISTORY
Ticketing Professional @Lufthansa
Munich Airport, DE
EDUCATION
Eötvös Loránd University
Faculty of Arts (German linguistics and literature)
Friedrich Schiller University (Jena, Germany)
Faculty of Arts (German linguistics and literature)
BRÓDY IMRE COLLEGE AJKA
High School
SKILLS
ABOUT ZSUZSANNA ALBAROSA
Ticketing and reservation at the Airport-Ticket-Office in Budapest / BUDSX / Handling of irregularity cases like flight-delays, Flight-cancellations, overbooking, denied boarding etc. Involuntary reissues, organization of ground transportation, hotel-accommodations arrangements, Issuance of meal vouchers Creative problem-solving, result/cost-oriented work under stressful conditions and time-pressure. Ticketing and reservation at Lufthansa Town Office in Budapest and in addition to that Miles and More Frequent Flyer Program Miles and More account maintenance,crediting/debiting miles,dispute-handling • Service team, Brno Call Center Support • Responsible for VKA (sales accounting) in addition Approving/entering waivers for travel agencies Approving proposals for ADM/ACM Handling ADM disputes Providing help to travel agencies to solve complex pricing issues and general/special ticketing/reservation/accounting information/courses to avoid ADM and to improve their services
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