Zachary Stanko
- Role
- Senior Engineer, Contact Center Services at Verizon Business
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Zachary Stanko
From presales and big ideas to user interface design and back-end data, my career in…
Experience
Senior Engineer, Contact Center Services
May 2014 — Present
As an engineer for Verizon Enterprise Solutions, I design the speech-enabled automation for customer service call centers. My designs provide a simple, quick path for callers to complete tasks. This can shorten time spent speaking with an agent, or even avoid the need for a transfer entirely – that means cost savings for my clients.\\\\n\\\\nMy expertise includes: voice user interface design, speech tuning, behavioral data analysis, persona development, grammar development, statistical language modelling, usability testing, agent round tables, audio quality assessments, wizard of oz testing, audio/video production and voice talent direction.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Creighton University
Bachelor of Arts (B.A.), Journalism
1999 — 2003
Creighton University
Bachelor's degree, Journalism; Philosophy
1999 — 2003
Skills
- Audio Engineering
- User Interface Design
- Customer Service
- Marketing
- Spanish-Speaking
- Graphic Design
- Video Production
- Video
- Voice User Interface
- Call Centers
- Video Editing
- Crm
- Business Analysis
- Audio Editing
- Public Speaking
- Telecommunications
- Copywriting
- Editing
- Advertising
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