Zsolt Kovacs
Service Operations Support Analyst @Envera Systems
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WORK HISTORY
Service Operations Support Analyst @Envera Systems
Sarasota, FL, US
Resolve service tickets through Salesforce regarding device troubleshooting, ISP issues, general inquiries-Proactive system quality check seeking break/fix issues (Gates, DVRs, Cameras, Alarms, etc.)-Receive break/fix reports from other departments and conduct immediate assessments for determination/resolution (Escalate to the Field Support, IT, etc.)-Conduct Security internal audits in accordance with Departmental requirements-Monitors reported site issues via Email, Phone calls, Cases in Salesforce
EDUCATION
Sarasota High School
High School Diploma
ABOUT ZSOLT KOVACS
Detail-oriented and customer-focused professional with a background in automotive service…
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