Zubair Shams

EVP, Strategic Analytics Services @Arch Capital Services Llc

Philadelphia, PA, US

As Head of Strategic Analytics at Arch, I lead a multidisciplinary team dedicated to developing and implementing cutting-edge analytics solutions, all aimed at empowering Arch to be a leader in analytics adoption.Data driven decision making is at the core of Arch\'s vision, and our team is central to driving this mission. Reporting to the Chief Strategy and Innovation Officer, we have direct access to Arch\'s Leadership Team, receiving unprecedented visibility and support for analytics. We operate with a simple mantra: 100% adoption, 100% of the time!Since our initial projects in 2017, we’ve delivered 100+ projects, showcasing the power of analytics at Arch. This success is built on:A Talented Team of Specialists:We are a group of motivated individuals with \"super-powers\" in Data Science, Engineering, Visualization, Design Thinking, and Business Implementation with deep insurance experienceEmpathy and Collaboration:We tackle business challenges by partnering closely with stakeholders to co-develop solutions, ensuring shared ownership.Implementation Excellence:Our MLOps team rapidly transforms models into production-ready APIs within 8-12 weeks. When traditional systems can\'t keep up, we develop innovative MVPs like IM-powered ‘bots,’ API-enriched Excel workbooks, and writeback-enabled Power BI dashboards—always focused on GSD (Getting \"Stuff\" Done)!Culture of Innovation:We embrace new tools and methodologies, guided by the \"fail fast, fail often\" principle. Recent innovations include deploying Gen AI use cases in production and applying behavioral science to enhance adoption.What excites us most is working together as a team to push the boundaries of what\'s possible in insurance analytics. We constantly strive to innovate and deliver exceptional value to our business partners, and we’re proud of our contributions to this dynamic field.

Rutgers University

BA