Zachary Sarden
Windows Systems Administrator @Spatial Front, Inc
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WORK HISTORY
Windows Systems Administrator @Spatial Front, Inc
College Park, MD, US
Received a public trust clearance | NOAA affiliate- Delivered Tier II Windows administration and technical support across NOAA’s enterprise, resolving issues involving Active Directory accounts, MFA, VPN, RDP, SecureCRT, workstation performance, and Group Policy enforcement- Managed and resolved ServiceNow tickets by performing root-cause analysis, documenting troubleshooting steps, and ensuring timely resolution to maintain operational uptime for federal employees and contractors- Supported endpoint configuration, including BIOS/TPM settings, BitLocker encryption, UEFI troubleshooting, workstation imaging, software deployment, and ensuring compliance with federal security standards- Collaborated with cross-functional teams (Linux, Networking, Security, Cloud) to escalate complex issues and coordinate solutions, enhancing system stability and user satisfaction- Assisted users with onboarding, account provisioning, laptop setup, credential resets, and application access support to maintain smooth day-one operations for new NOAA staff.
EDUCATION
Northern Virginia Community College
Associate of Arts - AA, Fine/Studio Arts, General
University of Massachusetts Lowell
Bachelor of Science - BS, Information Technology
ABOUT ZACHARY SARDEN
I am a dedicated IT professional and recent graduate with a Bachelor of Science in Information Technology from the University of Massachusetts Lowell, Miner School of Computer & Information Sciences. Currently, I work as a Windows System Administrator, where I apply my technical expertise to ensure secure, reliable, and efficient system operations. With a strong foundation in cloud computing, systems administration, and IT support, I am passionate about leveraging technology to solve real-world challenges.
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