Zornitza Koteva
Customer Service Specialist @AmTrav by Perk
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WORK HISTORY
Customer Service Specialist @AmTrav by Perk
US
EDUCATION
Kapi‘olani Community College
Associate's degree, Tourism and Travel Services Management
Branford Hall Career Institute-Springfield Campus
Certificate, Medical Insurance Specialist/Medical Biller
SKILLS
ABOUT ZORNITZA KOTEVA
I bring over 24 years of experience in customer service and more than 14 years in the hospitality industry, with hands-on expertise across both front-of-house and back-of-house operations. I am well-versed in departmental functions and operational workflows, and I have developed a broad range of customer service, administrative, and management skills throughout my career.My professional journey has also included living and traveling across the United States and Europe, including time in Bulgaria and Spain. These experiences have strengthened my adaptability, cultural awareness, and passion for delivering exceptional service. After taking time to regroup and refocus, I am now seeking an opportunity with a company where I can grow while contributing my experience, vision, and enthusiasm. I am open to roles in hospitality, project management, or office management/administration.
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