Zornitza Koteva

Customer Service Specialist @AmTrav by Perk

Lynchburg, VA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2024 — Present

Customer Service Specialist @AmTrav by Perk

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US

EDUCATION

2012 — 2014

Kapi‘olani Community College

Associate's degree, Tourism and Travel Services Management

2010 — 2011

Branford Hall Career Institute-Springfield Campus

Certificate, Medical Insurance Specialist/Medical Biller

SKILLS

Hospitality IndustryMedical CodingOrganizationSalesMedical BillingSchedulesCustomer RelationsAuditingFront OfficeTeam BuildingOperaBanquetsWindowsMarketingAdministrative AssistantsHotel ManagementCustomer SatisfactionTeller OperationsMicrosoft ExcelFront to Back OfficeOnqGuest RecoveryHospitalityCatering SalesTime ManagementHospitality ManagementCashieringCateringOffice AdministrationEmployee TrainingCustomer ServiceCelebrityExecutive Administrative AssistanceAdp PayrollTypingPayrollWatsonProblem SolvingData EntryCash Management

ABOUT ZORNITZA KOTEVA

I bring over 24 years of experience in customer service and more than 14 years in the hospitality industry, with hands-on expertise across both front-of-house and back-of-house operations. I am well-versed in departmental functions and operational workflows, and I have developed a broad range of customer service, administrative, and management skills throughout my career.My professional journey has also included living and traveling across the United States and Europe, including time in Bulgaria and Spain. These experiences have strengthened my adaptability, cultural awareness, and passion for delivering exceptional service. After taking time to regroup and refocus, I am now seeking an opportunity with a company where I can grow while contributing my experience, vision, and enthusiasm. I am open to roles in hospitality, project management, or office management/administration.

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Zornitza Koteva — Customer Service Specialist at AmTrav by Perk in Lynchburg, VA, US | Unifers