Zoranay Coursey

Technical Product Manager @USAA

Dallas, TX, US

Led the iterative development of an employee innovation platform by collaborating with cross-functional Agile teams,resulting in a 45% increase in employee engagement and a 60% reduction in technical issues through improvement cycles.Implemented a data-driven decision framework, leading A/B test design and execution to identify revenue opportunities,which increased conversion rates by 28% through optimized user journeys and data-backed prioritization.Facilitated the redesign of key conversion funnels with product analytics, engineering, and design partners, achievingmeasurable improvements in engagement metrics while aligning features with business objectives and user value.Led requirements review sessions with 12+ stakeholders as the technical SME for new product launches, proactivelymanaging dependencies and reducing execution time by 35% through effective backlog prioritization and risk mitigation.Developed data-driven intuitive interface components, improving 30% in user adoption rates and a 20% boost in efficiency.