Zoran Bojic
Director, Risk Management @Providence Health Care
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WORK HISTORY
Director, Risk Management @Providence Health Care
Vancouver, BC, CA
Provides strategic leadership in the development, implementation, and evaluation of an integrated clinical risk management program. Applies a cohesive framework of systems, processes, and principles to systematically identify potential risks, assess their impact, and implement evidence-based strategies to prevent or minimize harm to patients, residents, and staff. Builds internal and external partnerships to strengthen organizational resilience, enhance patient safety, and improve overall quality of care. Serves as a trusted resource by providing risk consultation on legal, regulatory, and patient safety matters requiring careful evaluation and informed decision-making. Fosters cross-functional collaboration to integrate proactive risk management into routine clinical practice and address complex challenges through tailored mitigation strategies. Develops robust data analytics and reporting systems to ensure timely identification, assessment, and escalation of risks. Leads the Critical Incident Review (CIR) process, facilitates transparent discussions about contributing factors in a psychologically safe environment, and develops targeted interventions to prevent recurrence.Selected Accomplishments:• Optimized liability claims management through standardized processes and enhanced communication protocols with the Health Care Protection Program (HCPP) and external legal counsel• Developed and implemented a systematic, collaborative, and structured framework for conducting Morbidity and Mortality (M&M) rounds across the organization to strengthen patient safety governance, promote system-wide learning, and support sustainable improvements• Developed a Knowledge Translation (KT) model to operationalize research findings, support patient safety initiatives, and foster collaboration through the synthesis and exchange of risk information
EDUCATION
University of Toronto
Master of Health Science (MHSc), Occupational and Environmental Health
Schulich School of Business - York University
Masters Certificate in Enterprise Risk Management and Governance
SKILLS
ABOUT ZORAN BOJIC
A visionary leader with a proven track record of leading change and delivering results across dynamic and complex work environments. Extensive leadership experience in driving innovation and building integrated quality improvement, patient safety, and risk management programs. Demonstrated ability to develop and lead interprofessional teams, design effective systems and processes, lead strategically important projects, and increase client satisfaction while addressing growing needs to eliminate waste and optimize the use of organizational resources. Possesses excellent organizational, interpersonal, analytical, and influencing skills, with a strong ability to diagnose and solve multifaceted problems. An effective communicator and educator with recognized expertise in Quality and Risk Management, Strategic Planning, Change Management, Patient Safety, Lean Six Sigma, Project Management, and Human Factors. A distinguished history of academic contributions, including authoring two textbooks, teaching professional development courses, and delivering presentations.
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