Zorah Wright-Horsfield
Programme Manager Delivery Lead @Halfords
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WORK HISTORY
Programme Manager Delivery Lead @Halfords
EDUCATION
University of Cambridge
MA, History
University of Cambridge
BA, History
ABOUT ZORAH WRIGHT-HORSFIELD
Experienced in delivering large scale business change and technology projects and programmes across a range of private sector, financial services, and public organisations.* Led teams to provide change management, business analysis, user requirements gathering, business process re-engineering, feasibility studies, business and IT options appraisals.* Has worked on a range of customer focused projects looking at the end-user journey, which aimed to reduce cost of service provision to the organisation along with improving customer experience and raising satisfaction.* Planned and implemented change management and business readiness activities to embed long-term change.* Experienced in dealing with a variety of stakeholders and can ‘bridge the gap’ between IT and the business.* Experienced in Plc Board level and Executive engagement.
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