Zondrea J.

About Zondrea J.

I am currently earning my Master’s degree in Clinical Mental Health Counseling with the goal of becoming a Licensed Clinical Mental Health Counselor. I feel called to this work because I care deeply about people, emotional resilience, and creating safe spaces for healing and growth.Before transitioning into the counseling field, I spent several years working in roles that required empathy, communication, and patience with individuals experiencing stress or uncertainty. Supporting people during high pressure situations strengthened my compassion, emotional intelligence, and ability to remain grounded, all of which continue to shape my approach as a future clinician.I am especially passionate about trauma-informed care, children and family mental health, and supporting individuals connected to the military community.As I continue my education and clinical development, I am looking forward to connecting with mental health professionals, students, educators, and organizations who share a heart for service, healing, and advocacy.

Experience

1. Licensed Bodily Injury Adjuster

   Usaa Inc

   Jul 2025 — Present · US

   Investigated and evaluated claims requiring empathy-based communication and trauma sensitivity– Engaged with clients experiencing stress, crisis, or grief, practicing active listening and calm problem solving– Collaborated cross-functionally while documenting cases clearly, objectively, and ethically– Demonstrated emotional regulation, confidentiality awareness, and professionalism during high-stakes conversations

Education

• University of South Florida

  Bachelor of Arts - BA, Sociology

• Hillsborough College

  Associate of Science - AS, Psychology

  2017 — 2018

• Walden University

  Master's Degree