Zona Pacheco

Experience

1. Housing Supportive Services Manager

   City of Phoenix

   Jun 2002 — Present

   Leads the planning, development, and implementation of community and supportive services for over families residing in the City of Phoenix’s conventional and affordable housing programs, including family and senior housing. Programs are designed to promote self-sufficiency and enhance residents’ quality of life through comprehensive support services.Key program priorities include:• Health & Well-being: Ensuring residents of all ages are physically and mentally healthy.• Education: Preparing children for kindergarten, supporting academic proficiency, and guiding high school graduates toward post-secondary education and career readiness.• Economic Stability: Empowering households to achieve financial independence and self-sufficiency.Manages multiple federally funded initiatives, including family and senior service coordination, HOPE VI and Choice Neighborhood Revitalization sites, iWORK (Improving Work Opportunities and Resident Knowledge), and the Family Self-Sufficiency program. These programs serve residents from birth through adulthood, with casework staff providing assessments, case management, supportive services, and referrals to community resources.Builds and strengthens partnerships with internal and external stakeholders to expand service delivery. Oversees daily operations of the Emmett McLoughlin Community Training and Education Center and the Aeroterra Community Center, both significant capital improvement projects.Additional responsibilities include:• Facilitating community coalition meetings.• Grant writing, implementation, and compliance reporting to HUD.• Budget development and contract negotiations.• Training and professional development for staff and interns.• Community engagement and outreach.This role ensures that City of Phoenix residents receive the necessary support to thrive and achieve long-term stability.

Education

• Arizona State University

  BS Psychology, Psychology

  1981 — 1983

• Arizona State University

  MSW, Social Work

  1983 — 1985