Zohreh Ramezani
Customer Service Representative & Sales Rogers & Fido @Io Solutions Contact Center
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WORK HISTORY
Customer Service Representative & Sales Rogers & Fido @Io Solutions Contact Center
Montreal, QC, CA
Informed customers about service options and guided them through decision making, mirroring admission style advising.• Managed high volume inbound calls while providing clear, accurate, and supportive communication.• Conducted detailed follow ups, resolved questions, and ensured full customer understanding before completing processes.• Entered all data accurately into digital systems, maintaining consistency and confidentiality.• Achieved organizational performance targets through strong client engagement.
EDUCATION
Payame Noor University
Bachelor's degree, English Language and Literature
Centre Saint-Louis
Diploma of Education, French Studies
ABOUT ZOHREH RAMEZANI
Motivated and client-oriented professional with over 5 years of experience in customer service, student support, documentation processing, and administrative operations. Demonstrated ability to guide prospective students through application and enrollment procedures, conduct effective follow-ups, meet recruitment objectives, and maintain accurate CRM records. Strong communication skills with a solid background in education, advising, and frontline student interaction.
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