Zoheb U.

About Zoheb U.

I build AI-first products that turn customer friction into growth—scaling from 0→1 to 1→N. Former founding AI PM at BarkBox; now Principal AI PM modernizing a 30M+ calls/year enterprise. To date:$60M+ in value across ecommerce and regulated industries. Delivered $60M+ in revenue and efficiency gains across telecom, insurance, and e-commerce. Focus areas: LLMs/GenAI, RAG, agent-assist/copilots, NLP, recommendations/personalization, forecasting, decisioning systems, experimentation design, MLOps/monitoring, model governance. Known for leading AI-first enterprise modernizations, I blend deep product and engineering expertise with customer insight to rapidly own initiatives end-to-end with teams globally. I excel at shaping product strategy, building alignment with C-suite stakeholders, coaching diverse teams, designing digital experiments, designing experiments, and shipping full-stack experiences that delight customers and drive business outcomes. 🤝 🤖 I’m passionate about using tech, data, and empathy to create solutions that matter. I believe in thoughtful AI - every model should be designed with rigor and ethics. I thrive on predicting trends from data, tackling complex problems, and mentoring diverse teams to deliver at scale. For me, Product Management is a journey: I love learning, giving back, and building relationships along the way. I bring curiosity, rigor, and a sense of humor to every team I join.Key skills/Areas of expertise: Business: Product Management | AI Product Strategy & Roadmap | Cross-Functional Leadership | Customer Interview | Lifecycle Marketing | Predictive Modeling | Marketing Analytics | Business & Data Analysis | Generative AI & LLM Integration | Data-Driven Decision Making | Stakeholder Management Technical: SQL Server | Oracle | C | C++| HTML | CSS | MySQL | MongoDB | JSON | Git | Machine Learning | MATLAB | Natural Language Processing (NLP)| Deep Learning | Neural Networks | Generative AI | RAG | XGBoost | Prophet forecasting | Airflow DAGs Design: Design Thinking | User Experience Design | User Interface Design | Concept Testing | Mobile Design Delivery: Agile/Kanban | Product Release | Innovation | Software Development Lifecycle | Lean StartupOther interests - EdTech, MentalHealth Tech, Marketplaces, Logistics Tech, Autonomous Vehicles, Robotics.Tools I use/admire: JIRA, Google Cloud, AWS Amazon Web Services, Microsoft Azure, Miro, Adobe Analytics, Microsoft PowerBI, Google Analytics, Slack, Airtable.

Experience

1. Senior Ai Product Manager

   American Express

   Feb 2026 — Present · New York, NY, US

Education

• University of Arizona, Eller College of Management

  Master of Business Administration, Marketing

• University of Mumbai

  Bachelor of Engineering, Electronics

• Coursera

  Machine Learning Specialization

Skills

• Business Process
• Microsoft Word
• Java
• Data Analysis
• Six Sigma
• Business Continuity
• Product Innovation
• Mysql
• Customer Service
• Analytics
• Business Strategy
• Business Intelligence
• Program Management
• Communication
• Google Analytics
• Consulting
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Leadership
• User Experience
• Marketing Strategy
• Analysis
• Software Project Management
• User-Centered Design
• Itil
• Metrics-Driven Management
• Jira
• Disaster Recovery
• Oracle
• Requirements Analysis
• Microsoft Excel
• Project Management
• Ms Project
• Customer Relationship Management (Crm)
• Product Management
• Pl/Sql
• R
• Rca
• Xml
• Team Management