Zoheb Shaikh
Service Management
- Role
- Incident Problem and Change Management at Accenture in India
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
Experience
Incident Problem and Change Management
Mar 2012 — Present · Mumbai, IN
Incident /Problem and Change ManagementThis position is responsible for managing critical incidents by analyzing the impact and initiating a bridge line for engaging Technical resources and thriving to get a satisfactory workaround and a solution within the set SLA\'s.Compliance Checking of change Mgmt.Conducting RCCA calls and engaging technical resources for finding the problem of a critical incident.Daily Monitoring of Incidents getting reported across the team via phone/email and addressing the issue by logging tickets via Remedy tool.Preparing Change Order Agenda for the CAB meeting.Support change management at the organizational level.Ensuring all changes submitted in Change Authorization Board meeting are thoroughly compliance checked and ensuring that all change processes have been adhered.
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