Zoheb Azim
VOC | CRM | Retention | Churn Analysis | Healthcare Startup | Operations Leader | AI powered Contact Centre | NPS | Growth & Profit | Six Sigma
- Role
- General Manager Customer Service at Netmeds.Com
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Zoheb Azim
With a proven track record in navigating the dynamic landscape of e-commerce, I specialize in driving growth, optimizing operations, and delivering exceptional customer experiences. My expertise lies in crafting and executing strategies that not only enhance efficiency and profitability but also align with long-term business objectives.As a results-driven leader, I thrive on fostering collaborative, high-performing teams. By championing a culture of innovation and continuous improvement, I inspire my colleagues to push boundaries and achieve their full potential. I take pride in mentoring talent, empowering individuals, and cultivating an inclusive environment that values creativity, accountability, and diverse perspectives.My approach combines strategic vision with hands-on execution, enabling me to identify opportunities, overcome challenges, and consistently deliver impactful outcomes. Whether it\'s scaling operations, streamlining processes, or enhancing customer engagement, I am committed to building sustainable success for both businesses and teams.
Experience
General Manager Customer Service
Apr 2024 — Present · Chennai, IN
Education
St Thomas Boys' School
ICSE & ISC
Sikkim Manipal University (SMU)
BBA
National Institute of Business Management (NIBM) Global
Master of Business Administration - MBA, Ecommerce
Indian Institute of Management, Lucknow
Executive Programme in Strategic Management
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