Zohaib Mohiuddin

About Zohaib Mohiuddin

Dedicated and articulate Voice Process Executive handling inbound and outbound calls in customer support and telesales environments. Skilled in active listening, clear communication, and problem resolution to ensure customer satisfaction. Adept at using CRM tools, maintaining call quality standards, and working in fast-paced, target-driven settings. Strong interpersonal skills with the ability to build rapport and manage customer expectations effectively.I hold an B.E degree in INFORMATION TECHNOLOGY and Engineering from ISL Engineering College.I am known for my enthusiasm in acquiring new knowledge and staying updated with industry trends. As a good listener.Self-motivation is one of my key attributes, driving me to consistently deliver high-quality results. I am dedicated to my work, ensuring that projects are executed meticulously and within established timelines. With a strong foundation as a Market Research Executive, I have developed expertise in data analysis, competitor intelligence, and market segmentation. I actively contribute to cross-functional teams in developing targeted marketing strategies based on comprehensive market research insights. In addition to my technical skills, I bring exceptional communication skills that enable me to present research findings and recommendations in a clear, concise, and persuasive manner.

Experience

1. Inside Sales Representative

   Dell Technologies

   Nov 2025 — Present · Hyderabad, IN

   As an Inside Sales Representative at Dell Technologies, you would be expected to:Manage inbound sales leads via telephone, web chat/email, responding to customers who are considering Dell solutions.Conduct needs analysis of customers: identify what they need, relay product information/technical specs/quotations. Sell the company’s portfolio of solutions: desktops/laptops/servers/accessories/services/packaged software/cloud etc. Achieve or exceed sales targets/quota, generating revenue and margin.Build and maintain business relationships with customers (and sometimes with partners/distributors) to support growth and repeat business.Work collaboratively with other teams: for example outside sales, product specialists, distributors/partners.Use internal tools/systems (CRM etc), maintain accurate records of customer interactions/opportunities. Continuously learn: build technical product knowledge, sales skills, business acumen.

Education

• ISL Engineering College

  Bachelor of Engineering - BE, Information Technology